Tell us first
Contact N5 within 14 days of receiving your order and let us know you want to return it.
N5 / RETURNS
Changed your mind?
It happens. Here is the quickest way to return something to N5, plus what changes if an item is faulty, personalised or pre-owned.
Change of mind
14 days
Tell us within 14 days of receiving your order.
Return window
+14 days
Once you tell us, you have another 14 days to send it back.
Return postage
Customer paid
For change-of-mind returns, you cover the cost of sending it back.
The process
Returning something to N5.
Pack it carefully
Return the item in substantially the same condition in which it arrived. Please take particular care with shirts when trying them on.
Send it tracked
For change-of-mind returns, return postage is your responsibility. We recommend a tracked service and keeping proof of postage.
We process the refund
Once the return is received, or you provide evidence it has been sent, we will process the eligible refund within the applicable statutory period.
The details
A few things worth knowing.
For most products bought online, UK consumers can cancel without giving a reason. You must tell us within 14 days of receiving your order, then return the goods within a further 14 days.
For an eligible cancellation, we will refund the product price and, where required by law, the cost of our least expensive standard outbound delivery option. If you chose a more expensive delivery service, the additional delivery cost is not refundable simply because you changed your mind.
The cost of returning a change-of-mind purchase to N5 is your responsibility.
You may inspect an item as you would in a shop, but returned goods should be kept in substantially the same condition in which they were received.
If handling goes beyond what is reasonably necessary and reduces the value of the item, we may make a lawful deduction from the refund.
For shirts, please avoid deodorant, fragrance, make-up or anything else that could mark or damage the garment while trying it on.
Goods made to your specification or clearly personalised do not generally qualify for the standard change-of-mind cancellation right.
This can include shirts printed specifically at your request, customised namesets, personalised printing, or other items altered specifically to your requirements.
This does not affect your rights if a personalised product is faulty, incorrectly supplied, not as ordered or not as described.
If your order arrives faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.
These situations are separate from a change-of-mind return and your statutory consumer rights apply. We may ask for photographs or other reasonable information so we can assess the issue.
Many N5 shirts are pre-owned, vintage or previously worn. Their condition should be considered in the context of their age, description, photographs and any defects disclosed before purchase.
Reasonable signs of age or wear that were clearly described or visible in the listing do not in themselves mean the product is faulty. This does not affect your rights where an item is materially not as described or otherwise fails to meet the standards required by law.
If you're ready to return an item, send us a message first. Include your order number and a few details about what you'd like to return so we can help you get started.
Message N5